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What Happens When Analysts Leave Gartner? Hint: Planning for that day begins...

Guest Post from Frank DiPerna, Ombudsman Specialist, Gartner When research analysts leave Gartner for any reason (a well-deserved retirement, to start a completely new career, or to join an IT end-user...

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What does it cost to be included in Gartner research? The answer is simple:...

Guest Post from Frank DiPerna, Senior Ombudsman Specialist, Gartner We’ve heard it before. Someone might say, “If you want to be included in Gartner research or improve your position, you have to spend...

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Gartner Research Does Not Please Everyone, All Of The Time

In this post, we’ll share a timely case study on how the Office of the Ombudsman receives, investigates and responds to complaints raised by technology providers, and why we always value getting our...

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Setting the Record Straight

Earlier this week, an article appeared in a media publication in Thailand that leveled some serious claims against our local business operations. In a nutshell, the article repeats allegations which...

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Symposium/Xpo “Neighborhood Watch”

Guest Post from Nicole Saraco Loddo–Manager, Gartner Quote Requests You may have seen me if you were on the Orlando Gartner Symposium/Xpo show floor last week. Some vendors “affectionately” refer to me...

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UPDATE: Treatment of Company and Product Names in Gartner Research

Guest post by Jackie Ryan, VP of Content Production, Gartner (this post was originally published in 2012; it was updated in 2018 and 2020) Providers sometimes ask why Gartner has rendered their company...

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Important updates to the Gartner Copyright and Quote Policy

Guest post from Nicole Saraco Loddo–Ethics Manager Gartner’s independence and objectivity are paramount to our business. This is why we have such strict guidelines for quoting our research and, for...

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Peer Insights Data Refresh – What You Need to Know

Guest post from Audrey Apfel, VP Ombudsman Gartner continues to expand the data sources we use to inform our Research. This includes soliciting customer feedback in the form of user reviews on the tech...

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The Connecticut Supreme Court Affirms Gartner’s Independence and Objectivity

Earlier this year the Connecticut Supreme Court sided with Gartner in ruling against NetScout Systems, Inc., a vendor that had disputed its position in a Magic Quadrant and challenged the independence...

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Gartner Quote-Request Process Just Got Faster

A guest post from Nicole Saraco Loddo, Ethics Manager We’re happy to share with you a new web form for you to submit your quote requests. We expect this will lead to faster turnaround and fewer...

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